better communication makes the complex simple
It has been since my post about my wonderful experience at Blockbuster video.
I’ll update when I hear something back from them. (If you don’t see any numbers, then your Java is disabled.)
Technorati Tags: Ike Pigott, Occam’s RazR, Blockbuster Video, customer service, blog monitoring
Ike Pigott is a veteran communicator who got out of television news and back into life. Now working for Alabama Power, he specializes in corporate communications, but has interests that are all over the place. This site is as much for him as anyone -- to explain things that ought to be explained, explore ideas that keep him up at night, and connect concepts that are just begging to be joined.
A personal site, opinions here are his and those of his commenters.
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I’ll cue the Jeopardy theme. Wonder if they’ll respond and - how long it will take them.
Hey, if ever there was a great post to comment on - your praise of their company is it.
However, they could be missing the boat and getting a reputation for *not* monitoring online communication with the clock now running. Certainly they aren’t the only companies not tracking (or responding), but doesn’t Blockbuster want to be online savvy? Their “Total Access Online. Over 70,000 titles.” campaign may just be total access to the product … not the company or employees.
Link | August 14th, 2007 at 4:33 pm
I work at Blockbuster. What do you want us to do,pay you or something for the blog post? That would be flogging! Geez.
Link | August 16th, 2007 at 10:03 pm
PR & WEB » Blog Archive » Blogger relations is customer relations wrote,
[...] over the past three years. So far, only one company has left a comment on the relevant post. Other bloggers report similar results. The question is, [...]
Link | April 7th, 2008 at 6:20 am