Well, it was a fun experiment while it lasted.
I wrote a great little anecdote about a Blockbuster Video store employee who went over and above the call of duty to help me one day. As of this writing, it’s been almost 150 days since I wrote the post, and marked it up with Blockbuster tagging.
(For those of you with Java turned on, the clock would be showing at the moment.)
Alas, I will be removing the clock from my sidebar. I doubt at this point Blockbuster will be e-mailing me to ask for the name of the employee.
In the meantime, however, my original post has risen in the search engines. I am now #10 (first page) on a Yahoo search for blockbuster video customer service number. And I am #11 (almost first results page) on Google for blockbuster opinions. (Those results may vary over time.) Just for comparison, I am now the #7 result on Google for “Ike”, although I am not in the top 70 in either Yahoo! or Windows Live. Go figure.
That’s okay. Tune in tomorrow to see who goes “on the clock.”
[tags]Ike Pigott, Occam’s RazR, Social Media, Blockbuster, Blockbuster Video, Marketing, Customer Service[/tags]
Ike,
Companies tend read and respond much faster when it’s a complaint. Sure it’s backwards, but it’s true. Really. I do look forward to tomorrow.
Best,
Rich
The head of Blockbuster happens to be a board member at our mutual place of employment and a semi-avid Facebook user. If he only knew…
Wow. If and when he does find out…