communication. community. cognition.
Tiger Woods made big news a few days ago... for losing a tournament. He'd won several in a row (something he's done multiple times in his career), and fell a little short one week. And the fact that he lost was the news. I want you to think … [Continue reading]
I haven't been sharing the ups and downs of my cousin Billy, not because there haven't been, but because they haven't been earthshaking in either direction. However, the overall trend seemed to be headed downhill. Until this morning. This is … [Continue reading]
The title says it all. Maybe a blog isn't right for your company. Maybe you don't have anyone in-house who can step up and be the voice for the firm, the agent of engagement. But you do need a blog policy, pronto. Cisco is now in hot water … [Continue reading]
In the last couple of years with the Red Cross, I have been involved in some of the strangest crisis communications challenges you can imagine. Notice, I didn't say "most intense" or "most difficult" or even "most noteworthy." In most of these … [Continue reading]
Steve Harden was one of my best friends in high school and college. We were in many of the same science and math classes, although he had a very strong artistic streak. When it came time to get serious about actually graduating, Steve declared a … [Continue reading]
I've been trying to figure out the best way to communicate this, and there's no easy way to do it. My job at the American Red Cross has been eliminated. I'm one of more than 1,000 people being let go as part of a major layoff at the Red Cross. … [Continue reading]