
Canon reads the blogs from their New York headquarters. So does the corporate mothership in Japan: Their blog monitor clicked in on the most recent post, and tracked it to the original congrats on the good customer service. Hey … [Continue reading]
communication. community. cognition.

Canon reads the blogs from their New York headquarters. So does the corporate mothership in Japan: Their blog monitor clicked in on the most recent post, and tracked it to the original congrats on the good customer service. Hey … [Continue reading]

Score one for corporate America, when it comes to listening to customers. Canon, which I previously lauded for their excellent customer service, has at least read about my positive encounter. Evidence below: The Scorecard No e-mail yet, but … [Continue reading]
{{myquote|The hardest part of being a parent is shifting gears between positive and negative reinforcement without popping the clutch.}} … [Continue reading]

On this date, one year ago, I was kicking along with a brand-spanking new blog and still trying to discover my voice. I had a lot I wanted to say, but still wasn't sure how much of it would gel into coherence, or fit in the same box. On this date … [Continue reading]

We got my daughter a digital camera for Christmas. She loves it. It's not the greatest piece of tech, but it will store 1,000 jpegs that are 640x480 pixels. And they upload to the computer. We gave it to her the day before Christmas, so she … [Continue reading]
On the playground, the most common way you'll find to divide the teams is Shirts versus Skins. Having been a Skin on a hot day, it makes ventilation a little easier (and the tan a little more even.) It also requires you to learn how to take a few … [Continue reading]
After four good years of service, our digital camera died, about a week before Christmas. Of course, the fiscally prudent thing would have been to wait for the post-holiday sales to buy the replacement. But if you have kids, you know that the … [Continue reading]
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