Seven-year-olds have a way about them.
They’re just starting to get a sense of self-awareness — the realization they’re part of something larger.
They play nice with others only to the extent they have to. Bullies only remain bullies when they are significantly larger than any of the other kids on the block. If there’s no one around to bloody their noses, the largest of the seven-year-olds rule the playground — and they can make up their own rules as they go.
Seven-year-olds, as a rule, have very little natural skills with customer service.
(I’m talking about your baby, Mark Z. Your offspring is King of the Mountain, but doesn’t have good people skills.)