The Social Media News Release Isn’t Dead – The Audience Is

I promised myself I wouldn’t get involved in the “Press Release Must DIE” meme, but I have failed.

For the last several years, numerous people have tried to ring the bell that tolls for Ivy Lee’s centenarian brainchild. Some want to pull the plug on a comatose patient, some want to pump new media adrenaline into the corpus communicado. Some still want to debate and argue whether the thing is breathing, and how much is enough to call it alive.

Others wonder if the thing ever really worked as well as everyone thought.

Mark Evans wrote a piece at Ragan.com which calls into question the viability of Ivy Lee’s “grandchild,” the Social Media News Release. An SMNR can take many forms, but at its heart is the willingness to link away to additional resources which provide more multimedia functionality, and at the same time tip the journalist to other discussions and articles about the same subject. “Has the Social Media Press Release Withered on the Vine” might disappear behind the RaganSelect paywall soon, so I excerpt a couple of pieces here:

For whatever reason, the social media press release has little traction. Sure, they are still around but it’s not like companies are demanding they be created. Most of my clients don’t ask for them, and I don’t suggest them, because the effort required to create one doesn’t seem worth it. Most reporters and bloggers don’t bother reading press releases – regardless of whether they’re a social media or “old” version.

The Wrong Debate

Within the comments, those with vested interest in the adoption and expansion of the Social Media News Release are debating the real use statistics and the viability, but I believe they are all missing a key point. There’s nothing wrong with the format – it’s the target that’s changed.

In a five-year period, the downward slope of media employment has become a dangerous grade. Those jobs lost at newspapers, magazines and television newsrooms are simply not coming back. Companies that track their hits are noticing it too, because the media hits are declining. Fewer reporters means fewer stories covered, period.

Nobody anticipated that sharp a decline, and it renders that tactic anemic at best. Why crank out story parts, when you can go ahead and assemble them yourself?

Now, Evans does make a good point later, but it’s not one that is original:

I would argue that relationships and pitches are far more important than social media press releases, and, as a result, this is what PR practitioners and companies should focus on. When you’re reaching out to a reporter or blogger, it’s the two or three introductory paragraphs in an e-mail that play a crucial role in whether they will be intrigued or hit the delete button.

However, he’s still stuck on the mode of getting attention.

Make Your Own News

In the future, you won’t be getting a reporter’s attention through sending an email. Ideally, you won’t have to go that route, because you will have established a relationship and he will recognize your number when you call.

Failing that, the blind email isn’t going to cut it either. If you want a reporter’s attention, create content compelling enough to interest and entertain the journalist. Hook them with the stories you tell, in whatever multi-media format you need to get the point across. But don’t get stuck making parts, when there’s greater payoff in creating your own news.

Video here:

Imported Turf

sod admin blurred

While traditional media outlets claim to “embrace the conversation,” are they still holding it at arm’s length? Is it enough to host comments and invite input online, without the due diligence to see if others are manipulating the agenda?

A few days ago, I wrote about what appeared to be a fairly obvious case of Astroturfing – the practice of creating fake “grass roots” in order to make it seem like public opinion was different than reality. One of my biggest clues was the sheer volume of comments posted between the moment the story went live at 5 a.m., and the time I read them (dozens of them) at 6:15 a.m.

If newspapers were a little more sophisticated about this sort of thing, they might check their IP logs and see the source of all that recent traffic — most of which is not washed through any proxy, and does give decent geographic information.

For example, let me show you the sort of data one can mine if they use the right tools:

The two images you see to the right are screen captures from my Sitemeter administration page. They show two separate visits to Occam’s RazR, both time and date stamped.

As you can see, both of these visits came from Boca Raton, Florida, and the visits overlap in time. Curiously, you can see from the out-click information that both of them left comments. They also come from different browsers, which is a nifty little way to be logged onto the same site concurrently from different profiles.

As it happens, those comments correlate in time to a pair of comments left here, by people purporting to be “5 Points Joe” and “Garlic Rolls,” two screen names you see used in the AL.com comment threads about Bingo. “Garlic Rolls” is one of the many commenters who is firmly for a vote of the people and is pro-gambling, while “5 Points Joe” is a little more skeptical, and is often accused of being a “Sock Puppet” handle for Pulitzer Prize-winning editorial page editor Joey Kennedy. (That accusation is laughable on several counts, but I digress.)

Here is the screen shot of my WordPress comment administration panel, verifying the IP addresses of the comments. I took the liberty of blurring out the email addresses used by those who posted, for reasons I will get to later.

Since the panel shows newest comments at the top, you can see that the “5 Points Joe” comment, left at 6:27pm, came first. I seriously doubt this is from the real 5PointsJoe, because a quick look at his comment history shows him engaged on a number of issues not related to gambling in Alabama. Why would a paid lobbyist based in Boca Raton be so involved in flood warnings at schools, police trials, and whether George Barber is a good guy for offering free land downtown for business development.

Brad (claiming to be Garlic Rolls), on the other hand, has only posted in bingo-related threads. And in the comment, Garlic claims to be on unemployment in the state of Alabama, while posting from Boca Raton. I would think that someone whose lamenting the loss of his/her minimum wage job would be staying someplace cheaper than Boca Raton while cashing those Alabama state unemployment checks.

But hey, I’ve been wrong before.

I’m not a betting man, but here’s where I would put the smart money:

  • Both comments were left by the same person.
  • Neither email address shows up in searches.
  • Wanting to throw me off the trail, the Phony Joe was left first, so the Garlic Rolls could respond.

The entire thing reeks of underhanded manipulation. And it parallels a more fundamental question raised by the real Joey Kennedy of the Birmingham News, about transparency and our right to know who is paying for all the issue advertising.

Round-Up the Turf Merchants

If I were a reporter, I’d be wanting to chase down some pertinent data. A couple of years ago, this same newspaper won a Pulitzer Prize for investigating corruption in Alabama’s two-year college system, and that entire series of stories started with a request for a raw data dump. Brett Blackledge asked for the raw records, and started stitching together the tendrils until the narrative came into focus. But I’m not so certain that will be as easy to accomplish here, because most newspaper web sites are run as completely different divisions. I do know that AL.com is run out-of-state, and there is likely not decent access to the raw information that could establish patterns of astroturfing.

What about privacy? The News doesn’t publish letters sent anonymously, so I don’t buy the precedent that this is somehow invasive.

I love my lawn. It is good turf. But some turf is wrong, and deserves to be terminated.

So, who wants to do a little digging into firms that handle political campaigns and public relations efforts out of Boca Raton?

The Future of Journalism, Part Two

(The following was posted last week at Media Bullseye – and is republished here to add context. Discussion about this piece at “The El Show,” at BlogTalkRadio. Skip to the update if you’d like.)

Dear Journalist:

I know you’ve been dying to grab that bite of lunch I offered, but I know how it is these days. The calendar is a blur, the endless rush from event to interview to photo opportunity, then back to the newsroom for the daily ritual of wordsmithery and crash story-telling. I remember those days, when a lunch seated somewhere other than a drive-through and a bucket seat was a treat. [Read more...]

Digital Mercenaries in the Wireless War

death-star-att

Where to begin?

Maybe with my admission that I’ve been a sucker, and odds are if you’re honest you’ll admit you’ve been one too.

death-star-attCongratulations go to Verizon, for waging one of the most effective marketing/advertising/PR campaigns in recent memory. No, not for the Droid, but rather its successful effort to paint AT&T as some Death Star villain. It’s been years in the making, and in the process many of us have been assimilated into Wireless Tribes who do the dirty work.

The part that amazes me is no one is trying to connect dots, or trace paths of influence. There is a veritable army of people on the internet who will Tweet, Re-tweet, Digg and Share any link that refers to wireless wars. No one has questioned the supposed groundswell of Verizon Love that seems to exist, and here is why I have my suspicions:

We’ve been made to care about a distinction without a difference. The surveys indicate that when it comes to dropped calls or customer satisfaction, we’re looking at a hair’s breadth at most. A hair is enough to claim #1, but the truth is that coverage gaps and complaints vary wildly by market.

maps-for-thatWe’re comparing plastic apples to rubber oranges. Verizon is very proud of its 3G map, and is quite happy letting you think that “3G” is a universal standard. Verizon’s 3G is not nearly as fast, and does not allow for simultaneous voice and data. When you drop off AT&T’s 3G, you switch to an EDGE network that is just 20-percent slower than Verizon’s best offering.

Sure, Verizon’s map comparison looks fabulous, but when you factor where people use phones the most, you’re likely to have a faster and better experience with AT&T.

Somehow, most of the thought-leading tech writers seem to revel in the notion that AT&T is some evil empire — as though Verizon is some daisy-sniffing non-profit Mom-and-Pop that does things the old-fashioned way, like Ole Graham Bell intended.

Please. The dichotomy is apparent.

Eye of the Beholder

Truth is your own customer service experience is going to be your most influential factor. I’ve had great service with AT&T, but I never would have left T-Mobile if it hadn’t been for a bad personal experience. The network plays a role, but how you’re treated is huge.

Which gets me back to the Tribes. The greatest sucker-bait in the whole game is getting us at each other’s throats about the phones we use. The iPhone people, the Android Army, Palm Partisans, and the Windows Mobile folks who catch it on all sides.

Truth is, I really like my phone. I picked it because it does the things I need it to do, and does them well. I’m sure many of you feel the same way.

Now, imagine how angry you’d feel if you ditched something you’re otherwise happy with, and switched to something that wasn’t as advertised.

The “conventional wisdom” that AT&T sucks and that Verizon rescues puppies is too one-sided for me to believe it’s genuine and universal.

DISCLAIMER: I am in no way compensated by AT&T, nor have I ever been. I am on a rate plan that I was eligible for through a previous employer, and have never had a deal or offer that wasn’t publicly available to others similarly situated.

I don’t know how many others can say the same.