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Fred Rogers said it best:

So, let’s make the most of this beautiful day.
Since we’re together we might as well say:
Would you be mine?
Could you be mine?
Won’t you be my neighbor?
Neighbors are fantastic. There’s much appeal in moving up to a better neighborhood, where you have more room and better schools and people like the people you want to be. Good neighbors can be great sounding boards, and are awesome about picking up your mail when you’re on vacation. They do great work on their lawns, and inspire everyone to keep the property values up.
But they don’t have to be your bestest friend.
At the end of the day (no trite expression; literally, at the end of the day) neighbors do what neighbors do best. They enter their home, locked away from yours, and they get on with their own lives.
- Neighbors are the people you share with because of proximity.
- Friends are the people you share with by mutual choice.
- Family are the people you share with because you have to.
Thinking About Linking
I’ve been thinking about connections for a while now, and it struck me that way too many people are advocating the creation and embrace of connection without having given thought to the purpose or the consequence. So it became necessary for me to start doing some articulating.
The stimulus turning this vague notion into an immediate impulse to write was cast my way last week. I happened across several declarations that rang of this:
- “I have embraced openness.”
- “I’ve changed my view, and I connect with everyone now.”
One question came specifically to me, from Ari Herzog:
@ikepigott If someone wants to be connected to you for whatever the reason, why wouldn’t you want the same?
@arikhanson @ariherzog @ginidietrich – I still worry about the implied endorsement. Don’t want my friends duped by expectations.
Then I realized we needed a better way to describe online connections.
Dilution of Trust
Let’s say I am holding up both fists, and say “Which one holds the penny?” You point to my left hand, which I reveal to be empty. I put both hands behind my back, shuffle, and repeat the question. You fail again. Repeat, Fail.
After a while, you might start to question whether I even have a penny. (Try it with a five-year-old… you can keep them busy for hours.)
How likely are you to want to “play” with me when you find out I have nothing but empty palms for you? My little prank, however fun, has served to dilute the trust we had with one another, that I was dealing fair. Extrapolate that to the business world and personal relationships, and you can see there’s a bit of a problem.
Now, instead of playing “guess-the-penny,” let’s talk about who we “know.” The results you get are different among various social networks, because of the rules of the networks themselves, and the expectations the users bring. Networks shape users. Users shape networks.
Different Playbooks
The context of this question started with Gini Dietrich (or @ginidietrich of the very awesome Spin Sucks) asking about LinkedIn, so let’s begin there.
@arikhanson If someone sends you a LinkedIn invite that isn’t personalized and you can’t place how you know them, do you accept it?
Now back to the questions Ari posed:
@ikepigott If someone wants to be connected to you for whatever the reason, why wouldn’t you want the same?
@ikepigott How is your “endorsement” of someone in a FB/LI network different than your following 1800 tweeps? @arikhanson @ginidietrich
There are a couple of problems here.
First, we’re assuming that User B (the invited) will have the same goals and aspirations as User A (who extended the invite.) I know of several companies that would like to create a relationship with me for the express purpose of selling me something. Am I being anti-social if I use an ad-blocker on my browser?
Beyond that, however, we have other issues. Some of those networks, like Facebook and LinkedIn, have been for the most part a double-opt-in network. We agree mutually to link to each other. In the case of Twitter, we have asynchronous agreement. I follow you, and you don’t have to follow me back. Also, we’re seeing a lot of flux in how those networks treat information. What seemed like a good idea one day might not be the next. But the relationships you have, however loose they might be, can be dragged into a different context.
Shifting Rules
For instance, LinkedIn has already announced an initiative called Signal that will radically alter its classification as a double-opt-in (Synchronous) network. Signal will take all of the LinkedIn status updates and make them searchable across the system. And when I say searchable, we’re talking cross-tabbed and cross-indexed operators that let you look for keywords mentioned in certain geographic areas by people in specific industries or companies. That’s huge, because now I can find very specific immediate expertise, sliced and diced the way I want it. I don’t have to be a 3rd-level connection with some guy at some company somewhere else.
{{{Side note: if LinkedIn is smart, it will develop an incentive for its users to import their Twitter feeds into LinkedIn. LinkedIn would become the first stop for business-related Twitter searches.}}}
Also, look at what this does to the flip side of that equation. I know that of the 1,600 people I have on my Facebook that I am much closer to some than others. And I freely admit that many I have never met in person. But I can tell you a little something about every one of them, and there was some personal element in the introduction. (“Man, I really liked what you wrote about moving Congress out of D.C. Let’s talk!”) Now, there’s less pressure on me to add a bunch of people. No more using my profile for glorified Cyberspace name-dropping.
What would be disastrous to me is if you met someone linked to me on a social network, dropped my name, and they had no idea who I was. “You know, Chuck! He’s a common Facebook friend!” (crickets.)
If you make a habit of linking completely random people to your profile, you run the risk of diluting your own reputation for the solid connections you really do have. You’ll be known as the guy who cheats with empty fists. And the truth is, you don’t get any advantage for pretending to know more people than you do.
Here’s another example of a recent shift, this time in Facebook.
Backdoor Stalking
Facebook used to be truly two-way, but a piece of that was chipped away when the majority of status updates went public. Now another piece is gone, as part of a new feature called “Not Now.”
Let’s say you I send you a friend request on Facebook. In the past, you’d have an option to Accept, Decline, or just waiting a while. Waiting gets to be annoying when you have dozens of pending requests — it leaves a nagging feeling like you have to get something finished. So Facebook created the Not Now option. With “Not Now,” you’re still deferring the choice to a later time, but the reminder goes away. Also, your public status updates show up in my stream.
Wha-haa-WHAT?
I tested this with Arik Hanson, who was not yet my friend on Facebook.
I sent him a request, and asked him to give me the “Not Now” treatment.
Then I asked him offline to make some comment about the weather.
As you can see, the status update did show up in my regular timeline, right above Tex Turner’s. If you went to Arik’s page, however, you’d see that my friend confirmation was still in limbo.
So now I don’t have to be your friend for you to get my status updates pushed to you. You just have to ignore me.
Both Facebook and LinkedIn have added a new layer of connection that opens additional possibilities beyond the “we must be mutual buddies” restriction that was always at the base. In this respect, they are both now more “Twitter-like.” Follow if you want, but I don’t have to follow back.
Why Can’t We Be Friendz?
There’s no reason we can’t. But there’s also no reason to assume that we have to run straight to that step. Why not hang around each other first, comment on a couple of things here or there? Or maybe, just maybe write an authentic personalized introduction explaining what we have in common?
Until then, there’s still a lot we can do to share ideas and help each other out. Just by being close.
Won’t you please,
Won’t you please?
Please won’t you be my neighbor?





Ari’s is a ridiculous question. I only have so much time and attention, and I choose to give it to people who talk about the topics in which I am most interested. It’s not that every person does not have value, it’s that I simply don’t have the bandwidth to wade through irrelevant (to me) tweets or status updates. Setting up these silly expectations of mutuality means that someone’s feelings are going to get hurt for no good reason.
If you haven’t read Maclom Gladwell’s New Yorker article this week on social media, you should. It extrapolates on this idea of a society built on weak links. Excellent post Ike.
You humble me with an entire blog post about me and what I sparked in you, Ike, so perhaps you’ll allow me to pose a question: Do you give anyone your business card or comparable contact information if you don’t know them and meet them at a conference? If not, you’re unique. If so, how would that voluntary action of giving someone your card, maybe in exchange for the other person’s card, be any different than a Facebook friend request?
I recognize that the definition of “social networking connection” is different for each person, but if we trade business cards then why not Facebook walls when the ability to comment is equivalent?
Oh… and to Mark, Malcolm Gladwell’s article is receiving a lot of negative feedback. I point you to John Cass at http://pr.typepad.com/pr_communications/2010/09/social-media-reinvents-social-activism-for-strong-relationships-my-critique-of-malcolm-gladwells-new.html and Jillian C. York at http://jilliancyork.com/2010/09/27/the-false-poles-of-digital-and-traditional-activism/ as two examples that explain why weak ties are better than no ties.
To answer your question, Ari, we’re not talking about business cards. We’re talking about granting access, and granting privilege. When I hand out business cards (which is rarer than you think,) I leave it up to you what to do with it. I don’t ask you to place it in your rolodex, and in your appointment book, and also scribble it down and keep it in a copy in your pocket.
My quibble with your outlook is that you’re conflating everything. I have an email address that I post publicly, and another one that is just for family and close friends. Why would I want to give that second one to the world at large?
Surely you don’t advocate making everyone’s cell phone number public, just so its easier to “network.”
I’m working on a post that exposes the underbelly of casual linking.
I don’t think all connections qualify as connections. Some are merely contacts, which mostly consist of people who asked to link to me for some reason or another (often because they link to someone I’m linked to or perhaps from my blog or some other network). Maybe some of them will become connections some day. Maybe they won’t. Maybe some have motives, but I can’t be bothered by fear.
As Nedra offers up, I do not link back to everyone. Quantity can diminish the quality of the connection or, better stated maybe, potential for a contact to become a connection. But mostly, I think your one point is right on: different people need different playbooks. And organizations might even be more different than that.
All my best,
Rich
Thanks Rich…
You’re right, not all “connections” qualify as “Connections.” But lacking a clear and universal definition for such, we as users need to put more thought into the who and how and why of it. I believe the “connect with everyone” meme that’s gaining traction is silly at best, and dangerous at worst. The consequences of opening up your access to random people is an all-access pass to the White Noise Symphony of Pain.
I do connect with people casually, but only in certain networks, and only when they extend something other than the default invite. It’s because I’ve given thought to the consequences — and I want others to think about them, too.
It’s why most of my Facebook friend requests read: “I’d like to add you to my professional network on LinkedIn.”
Ike, I am with you on this one. What I’ve learned and observed is that people use their soc nets very differently. I think Ari is probably on a different page entirely – and he’s much more cavalier about this than I could ever be.
There are those who friend everyone. There are even “follow weasels” on Twitter who use follow bots to get people recruit followers — and summarily stop following those who reciprocate. This allows them to rack up follower numbers without the “buzz clutter” (my term for white noise symphony of pain).
I am not one of those people. Opening up my circles of trust is NOT the same as sharing a business card. I tend to think of my relationships as falling into an intimacy spectrum that looks something like this:
I would never use LISTS to categorize people within this intimacy spectrum – because intimacy and closeness with people is often 1) contextual and 2) subject to change based on my mood or events. Therefore, the categories themselves are somewhat insufficient — and maintaining the lists is simply too labor intensive and impossible to maintain.
That’s why mapping the details of someone’s social gird using data and algorithms can be relatively meaningless. Rich mentioned ‘Connections”… whatever you call it…. things like the term “FRIEND” are hard to quantify – because of the same dynamics apply… people who don’t recognize this – slapping everyone into the same bucket…. cannot REALLY be interested in quality relationships, can they?
So what are they after? I’d say they’re more interested in self-promotion and driving behavior out of their audience… in addition to feeling “validated” by numbers.
Let me just say that every single person I know who has taken the “I accept everyone” argument REGRETS it, except those who are promoting a book or product. This includes many of the people who once rode the personal branding train.
I never bought the argument – I had no peace about it. I am not a brand, I’m a person, with a reputation, a business and family including small children I’d like to protect. I have always believed that any network I created should be one of trust, confidence and mutual exchange. 100% of my business is through word of mouth. I do great work for clients that matter. I work with smart people. I am open with my convictions and beliefs – and I want to work and socialize with others who respect this… so I’m selective, and happy to be so.
(And, for those personal branding enthusiasts — if I were a brand, I’d argue that some of the best, most influential brands out there are SELECTIVE or EXCLUSIVE).
Unlike many of my counterparts, I also use social networks differently. I use Linked In to manage business contacts for people I have met and/or interacted with AND with whom I care to do so again. I use Facebook to network with personal connections…. although a few endeared professionals have made their way in to the mix. Twitter’s a mix – and appropriately so – but mostly profesisonal. Call me crazy but I LIKE the segmentation.
Within my overall social network (any channel) There people who weasel their way in that I later unfollow, and folks I add later… but my goal is to have a quality network of people I know something about.
Sorry – this is quite long. Let me just end by saying that — in the wake of things like Buzz and Facebook Groups and systems defaulting to bypass personal privacy controls, and dual opt-ins: By ignoring debate and discussion in this area, we are doing ourselves and our children a great disservice! We live in an era where guys like Zuckerberg are telling us (directly or indirectly) that divulging our most intimate information is a cultural issue they mean to resolve. Should we blindly follow when we know they’re in it for profit and personal gain? My feeling is we will eventually pay dearly for this.
We used to give away privacy for SAFETY. We now pawn it for convenience (I’m guilty of this myself). What we forget is that without privacy we have no real security. I hope it won’t be 20 years before we realize this.
Sorry for the rant. You got me thinking.
I am considering moving this over as a post in its own right.
Fine by me. Sorry I wrote a novel.
I love Ari for trying (and I bantered back and forth a bit more with him about this last weekend), but you and I are singing the exact same verse of Kumbaya.
This is a very interesting topic. I see both sides of the coin and use certain networks differently. I used to accept everyone I quasi-knew on Facebook, then the spam came in. Now I am not talking regular spam, but rather game spam. Yes Farmville, ghostwars and othe mindless drivel. Now I am stuck trying to figure out how to delete folks and am not a fan of the not now because it makes it more annoying to get rid of folks.
LinkedIn is the one network that is 100& professional and networking. I will connect with people who I know and have had some kind of relationship with.
With that said, I still see Ari’s point to an extent with connecting with people who you interact with online.
Jeff, like you, I have very different purposes for each of my networks.
This post is, if nothing else, a call for us to be more careful and discriminating about how we cultivate and nurture them.
Unless we are to concede that Guy Kawasaki’s model is best, and we should just grow for the sake of growing.
(Thanks for coming by Jeff, and stay tuned… I’m about to reveal a really sleazy example of how marketers are taking advantage of those who add without thinking.)
Ike, please don’t tell me that you’ll be adding me to a mailing list or selling me blue pills 😉
Mark, I did read Gladwell’s piece this week. Top notch.
Ike: Here’s the section that struck me about your post: “If you make a habit of linking completely random people to your profile, you run the risk of diluting your own reputation for the solid connections you really do have. You’ll be known as the guy who cheats with empty fists. And the truth is, you don’t get any advantage for pretending to know more people than you do.”
Love that “empty fists” quote. This is exactly why I try to keep my LinkedIn profile fairly tight–much like I do my real-life network. However, I love the loose affiliations I can form on Twitter. Many of those loose affiliations have become good friends and trusted colleagues over months/years (see Gini Dietrich as a perfect example). I also think it’s interesting to take it another step and think about who you let in your IM/text circle. Not necessarily a social network, but it gets at one of your larger points here: Who do you let in to what networks/tools?
@arikhanson