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Premium Problem

I recently saw a billboard for a local State Farm agent. It had a tag line:

“Premium Service without Premium Price”

  • Does that mean the insurance is free?
  • Can I get the service without paying any premiums at all?
  • Did someone in the marketing department just have a pun backfire?

[tags]Ike Pigott, Occam’s RazR, insurance, marketing, State Farm[/tags]

Smarter Running

“If you’re running life like it’s a race, you might just finish before everyone else.”

- Ike Pigott

Another Ride at the Lazy-J Ranch

In the old West, the word “Lazy” in a brand referred to the italic case. Since most common folk didn’t have access to Adobe Printshop and weren’t conversant in fonts, this was the common parlance to refer to those letters with a slant.

I wish I had a “Lazy-J” branding iron like this one. I’d forever mark those news outlets that use shortcuts and supposition to feed their audience a perspective that is less reflective of reality than we deserve.

Remember the rant from last Friday about how ABC squeezed out a “gasoline-thefts-are-up” story that had no merit and no backing evidence? And I related how often producers would sit on “sexy” interviews and video waiting for the news peg?

Well, Harry Forbes highlights another way journalists can be lazy: want ads for victims. He’s got several examples, I will only steal two:

Hard economic times and spring break
Are hard economic times forcing you to forgo Disneyworld with your kids this spring break? Please tell us about your closer-to-home spring break plans. Send emails to schweitzer@globe.com.

Own an SUV?
As gas prices rise, the value of SUVs is dropping. We’re looking for SUV owners who’ve found the trade-in value of their SUV is less than expected. E-mail krasner@globe.com to discuss.

Just cook up a story you want to tell, and advertise for the human you need for those all important “personal details.” Maybe the cowboys had it right… if your “J” is too lazy, it does end up with a slant.

[tags]Ike Pigott, Occam’s RazR, journalism[/tags]

Fuming Mad

Gas prices are up. Yes. But manufacturing a story about an increase in gasoline theft has me fuming at my former profession. This morning, it just happens to be focused on Good Morning America’s Bianna Golodryga and her producers. Lazy, lazy, lazy all the way around.

I’m fishing for a transcript right now, but the gist of the story is:

  • Gas prices are up.
  • Some people leave without paying
  • Some people are siphoning fuel.
  • You should get a locking gas cap, $15.

What is spurring this sudden trend? Why, the media! “Gasoline theft” is poised to be the Shark Attack story of the summer. A story that carries great anecdotal weight, but is statistically numb.

Nowhere in the GMA piece did they cite statistics. What they did manage to find was a tearful grandmother who was interviewed through a crack in her front door, who was caught driving off without paying. Nine times, in the last couple of months.

Running On Empty

Yes, that was a powerful and emotional interview — all four seconds of it that I saw. She really seemed remorseful. Although I’m willing to bet she’s even more remorseful now that the “crack-in-the-door” interview she did with her local affiliate got kicked up to run across the nation. Television storytelling relies on emotion and visual impact. You can’t really tell a story like this one without that personal touch — but this piece is running on empty, empty journalistic calories. The “personal story” should be something that provides a slice of life, a perspective that reinforces the trend. I can tell you that 3,000 people evacuated a neighborhood, and then concentrate on how it affected a couple of those people in human ways. That’s powerful, and a good use of the medium. Giving you the human part with no statistical context is irresponsible.

This story on GMA was driven by a story that ran in a local market somewhere… and that story only made air because of that interview with the grandmother. We have no proof that gas drive-offs are more prevalent, but a broadcast journalist needs a hook (or “news peg”) to hang that story on.

Carjacking the Agenda

In searching for some evidence online, I found a couple of interesting links. This from Reuters:

NEW YORK (Reuters) – U.S. motorists, angered by soaring gasoline prices, are resorting increasingly to theft — a trend that could worsen heading into summer driving season, a national association of fuel retailers said Thursday.

“It is getting bad. When the price of gasoline goes up, the number of drive-offs goes up,” said Dan Gilligan, president of the Petroleum Marketers Association of America, which represents about 8,000 retailers.

So, the Petroleum Marketers Association is weighing in, providing us with the perspective that as prices rise, so does attempted thefts. Why do you think the PMAA might be making itself available for interviews at this particular time?

Gilligan said that some state fuel dealer associations were pressing lawmakers to make it easier to prosecute motorists who fill up and then drive off without paying, while many service stations were starting to require payment up front.

Oh, so they are lobbying for legislation! Read the article, and tell me if you can find any evidence that gas drive-offs are up.

Low-Octane Truth

So where do we get the notion that gas theft is up? I found another resource, this time a fact sheet from the NACS, the Association for Convenience and Petroleum Retailing. (Yes, I realize that it spells A-C-P-R instead of N-A-C-S, but NACS was originally founded as the National Association of Convenience Stores.) According to the NACS:

Nationwide, in 2007, gasoline theft cost the industry $134 million, a sharp decline from the $300 million reported in 2005 and the $237 million reported in 2004. (Theft totalled $122 million in 2006.)

We don’t have any data for 2008, but we’re supposed to extrapolate from this data that we’re going to have a huge year for theft? Even though 2007 was way down from 2004 and 2005? Bear in mind that the dollar-figure for theft is also affected by the price. So a pre-Katrina total of $237,000,000 in 2004 took place when regular unleaded was less than $2.00/gallon. (Great interactive chart here.)

The NACS does provide some context as to why thefts might be down, even if the temptation to steal might be up:

The problem of gasoline theft would have been even greater since September 2005 if so many retailers hadn’t begun to mandate prepay in after Hurricane Katrina when gasoline prices reached record levels of $3.06 per gallon, and when gasoline prices again topped $3 per gallon in every year since then.

So thefts are down because gas stations now won’t even turn on the pump for you until you swipe a card or go inside the store to prepay. And they’ve been doing it this way for more than two-and-a-half years.

Sucking on Fumes

ABC News, like many many other outlets that I did not watch nor will see, is guilty of lazy journalism. There is no news value in the story I saw today, other than the vague notion that I might be able to find YouTube videos of people showing me how to illegally siphon gas out of someone else’s tank. Gas thefts have been drastically down for two years because of retail policy changes, even with higher prices. We don’t have any real peg here, other than from a lobbying group that wants tougher state penalties, and stands to gain from a general public perception that this is indeed a growing problem.

In retrospect, I have no clue how long ago grandma cried to the camera. My gut (and inside knowledge of how the sausage of news is processed) tells me that the Grandma interview has been sitting on the shelf for a couple of weeks at least. It’s not even “new.” (Again, just my supposition.) My gut tells me that some hotshot producer has had that tape sitting on his desk for a couple of weeks, just waiting for enough of a gas-related news-peg to justify dusting it off and putting it on national television. So much of modern news is driven from press releases, and the truth suffers along with us.

The only surprise is that I was not able to readily find a news release from a manufacturer of locking gas caps.

[tags]Ike Pigott, Occam’s RazR, news, journalism, gasoline, crime, ABC News, Bianna Golodryga, marketing, PR[/tags]

Language and Mashups

(Note: the audio below complements, but does not replicate the content of this entry)

Freakonomics.

If you’re an American and you look at best-seller lists, you know what it is.

If you’re an American and you don’t read, you still have a chance to glean the meaning, because we do rely quite a bit on a linguistic creature known as a portmanteau (or a Frankenword, to give and example that is also a description.) Even the orange/apple on the cover is a visual representation of a portmanteau!

I got to thinking about this because of a couple of terms coined by a fellow communicator in Prague, Adam Daniel Mezei. A Canadian emigré, he strolls the streets of his new home and observes the people. Some he diagnoses with a malady called Ostrich Creep; other suffer from malignant Cobblestone Gaze. Which also got me to thinking — aside from the cultural references that might be lost in translation — what would those terms look like in Czech? Or in any other of a number of languages?

I remember the French had a rather awkward way of referring to what we now call Reaganomics: l’économie de Reagan. Doesn’t that just roll off the tongue? But what about other mashed-up words that take new meaning or direction? There would be no Greenmail if there were no Blackmail. There’s an entire generation of American voters that don’t know the Watergate was a hotel, they just know that putting -gate on the end of something makes it scandalous.

Context from Collision

Striking again on my theme that the interesting things in the world happen at the intersections of disciplines, there’s a certain economy that comes from having a language that is flexible enough to survive linguistic collisions. Smashing words together creates a shorthand that communicates a brand new concept. As a non-Czech speaker, I can only take Adam’s word that it is a beautiful language, but does the syntax lend itself to mashing and portmanteaus?

I’m not asking Adam in advance, but I’ll venture to say there is not. Although European history is rampant with wars, trade, and other sources of cultural friction, my guess is ethnic nationalism has gotten in the way of such verbal gymnastics. While there are enough common root words in the Romance languages, the concept of taking another nation’s term would be a form of submission and concession. That’s a totally different vibe from the United States, where there has been far more ethnic and cultural sharing – more collisions that required a resolution.

I’ll also take a cue from Adam himself — that the dominant language of business and growth in Prague is now English, and there are only 20-million Czech speakers in the world. That being the case, it’s easier to import the words with the concepts rather than mix-and-match. I doubt there is a Czech version of “Spanglish” (yet another portmanteau.)

The Old Boru Gemu

If you want an example of wholesale importation, the Japanese have done it. Look at the list of Japanese words to describe the very American sport of baseball. Read them phonetically, and see how they’ve been adopted wholesale:

  • batta: batter
  • batta bokkusu: batters box
  • besuboru: baseball
  • chenji appu: change-up pitch
  • daburu pure: double play
  • fensu: fence
  • furu besu: full bases; bases loaded
  • furu kaunto: full count.
  • homuran: home run
  • pinchi hitta: pinch hitter
  • pinchi ranna: pinch runner
  • pitcha: pitcher
  • pitchingu sutaffu: pitching staff
  • ririfu pitcha: relief pitcher
  • rukii: rookie
  • suitchi hitta: switch hitter

…and that’s just a fraction of the list!

Word Power

Many people like to say America’s strength is a function of its diversity. I think there may be merit to that thought, but lost in the big concept is a key effect: diversity has given us a language that makes it easier to communicate complex thoughts in a quick way. Additionally, those concepts – through the portmanteau – are more likely to become accepted as words in their own right. It’s easier to build on those blocks when there is a foundation of common meaning. “The Economics of Reagan” isn’t as fluid as Reaganomics, and may refer to an entire set of policies that aren’t at the heart of the commonly-understood supply-side components.

That has me worried about any movement that celebrates separatism.  Diversity means a mixing, matching, and melding.  Some use diversity as a shield, demanding we “respect” their language and culture and dispense with any ideals of inclusion.  (This coming from the ugly American with two semesters of college Spanglish on his transcript.)

It already takes years for a word to be accepted into an official lexicon. A nation or a people that is more resistant to outside linguistic influences will likely not be as fluid in growing the language with a similar pace. And a language that lacks the “hooks” for easy concept-mashing acts as a brake on progress when it comes to developing those thoughts at the intersections.

[tags]Ike Pigott, Occam’s RazR, Adam Daniel Mezei, language, baseball[/tags]